Return & Refunds

Effective Date: June 26, 2023

Thank you for shopping at Shop Mates LLC. We want you to have a satisfying shopping experience, and we understand that there might be instances where you need to return or exchange a product. This Return & Refund Policy outlines the terms and conditions for returns and refunds. By making a purchase from our website, you agree to the terms laid out in this policy.

Returns:

  1. You have 14 days from the date of delivery to initiate a return for eligible items.

  2. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as you received it.

  3. Please contact our customer support at support@shopmatesllc.com to initiate the return process. Our team will guide you through the necessary steps.

  4. Once we receive and inspect the returned item, we will notify you regarding the status of your return.

Refunds:

  1. Upon approval of your return, we will process the refund to the original payment method used during the purchase.

  2. Please allow 2 business days for the refund to reflect in your account, as processing times may vary based on your payment provider.

Exchanges:

  1. If you received a defective or damaged item, we will gladly exchange it for a new one of the same type and value.

  2. Contact our customer support at support@shopmatesllc.com to request an exchange. We will guide you through the process and provide instructions for returning the damaged item.

Non-Returnable Items:

Certain items are not eligible for return or exchange, including:

  • Gift cards and prepaid cards
  • Tickets
  • Custom-made items, like personalized gifts and photos

Shipping Costs:

  1. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective/damaged item.

  2. In case of a return due to a mistake on our part or a defective/damaged item, we will provide a prepaid return shipping label.

Cancellations:

  1. Orders can be canceled within two hours of purchase. Please contact us as soon as possible if you wish to cancel your order.

Contact Us:

If you have any questions or concerns about our Return & Refund Policy, please reach out to us at support@shopmatesllc.com.

By making a purchase on Shop Mates LLC, you agree to abide by this Return & Refund Policy.